1. Territorial Scope
Shipments to the European Union, other European countries, and third countries subject to approval.
The company reserves the right to reject destinations for logistical reasons.
2. Incoterm
DAP (Delivered At Place).
Transport costs covered to destination.
Unloading is the responsibility of the Customer.
Customs duties outside the EU are borne by the Customer.
3. Shipping Costs
Free shipping within the EU for orders above €1,500 (net).
Below this amount, shipping depends on weight, volume and destination.
Costs are always indicated before order confirmation.
4. Delivery Times
Order preparation (in stock): 1–4 business days.
EU delivery: 2–7 business days.
Outside EU: 4–14 business days (customs time excluded).
Times are estimates.
5. Palletized Goods
Pallet shipments carry an additional €15 charge.
Customer must provide unloading equipment.
6. Claims
Transport damage must be noted on the carrier’s delivery note and reported within 24 hours.
Failure to do so voids claims.
7. Non-Collection
If the Customer fails to collect goods or provides incorrect delivery details, all re-shipping, return and storage costs shall be borne by the Customer.